Current Residents · Rental Homes · Resident Support
Resident Resources
Find the resident service pathways and practical information you need for a residential rental property owned or operated within The Ligon Group portfolio.
Whether you need to report a repair, contact property management or determine where to direct a resident question, this page helps connect you with the appropriate resource.
Resident Access
Start With What You Need.
Use the resident pathway that best matches your question, repair request or rental-related need.
Maintenance & Repairs
Report repair or property-condition issues using the dedicated resident maintenance pathway.
Maintenance RequestProperty Management
Contact the property management team for resident questions that are not maintenance requests.
Contact Property ManagementApply to Rent
Prospective residents can review the rental application process and begin an application.
Apply to RentResident Services
Return to the main resident hub for an overview of The Ligon Group resident service pathways.
Resident ServicesResident Guidance
Simple Practices That Help Keep Communication Clear.
Good property communication starts with accurate information, clear issue descriptions and using the correct service channel.
Keep Contact Information Current
When contacting the property team, provide current phone and email information so follow-up can be directed to the correct resident contact.
Describe Property Issues Clearly
For repair requests, explain what is happening, where the condition is located and any useful observations that may help describe the issue.
Identify the Property
Include the rental property address when submitting a repair request or property-specific question so the inquiry can be associated with the correct home.
Follow Property-Specific Instructions
Individual properties or situations may involve additional instructions. Residents should follow the information provided for their rental home and any communication from the appropriate property team.
Resident Routing
Know Which Service Channel to Use.
Routing a question through the right resident pathway helps separate repair requests from general property-management questions and prospective-renter inquiries.
Something Needs Repair
Use the Maintenance Request page for repair and property-condition issues associated with your rental home.
Report a RepairYou Have a Resident Question
Use Contact Property Management for resident questions that do not concern a repair or maintenance issue.
Contact Property ManagementYou Want to Rent a Property
Prospective residents should use the Apply to Rent pathway for rental application information and prospective-resident intake.
Apply to RentResident Communication
Clear Information Helps Property Operations.
The Ligon Group owns and operates residential rental properties as part of its broader real estate investment platform. Resident communication is one part of that ongoing property-operations process.
Accurate information and the correct service pathway help the property team understand whether an inquiry concerns maintenance, resident communication or another property-specific matter.
Property Operations
Resident Services Are Part of Owning and Operating Real Estate.
The Ligon Group's involvement with residential real estate does not end when a property is acquired. Certain properties are retained and operated as rental homes within the investment portfolio.
Resident services, property maintenance and ongoing rental operations are part of that ownership lifecycle.
From Acquisition to Ongoing Operation
Properties may be acquired, improved, retained and operated according to investment strategy. For rental properties, ongoing operations include the resident-service pathways provided throughout this section of the website.
Direct Answers
Resident Resource Questions
Clear answers for current and prospective residents using The Ligon Group resident service pathways.
Where do I report a repair?
Use the dedicated Maintenance Request page to report a repair or property-condition issue for your rental home.
How do I contact property management?
Use the Contact Property Management page for resident questions that are not repair or maintenance requests.
Where do I apply for a rental property?
Prospective residents can use the Apply to Rent page to review the application pathway and begin a rental application.
Who are these resident resources for?
These resources are intended for current and prospective residents of residential rental properties owned or operated within The Ligon Group portfolio.
Resident Support
Find the Right Resident Service.
Report a property repair, contact property management or return to the Resident Services hub to choose the appropriate pathway for your rental-related need.